Refund policy

We hope you love your purchase. If not, here's how to make a return.

Your first purchase is eligible for return within 30 days of receiving your order. All subsequent orders are considered final sale and are not eligible for return.

Returned products must be in their original packaging and cannot be personalized, altered, or damaged to be eligible for a refund.

To request a return, please email our Concierge team at concierge@elmbiosciences.com, Monday–Friday, 10 AM – 6 PM EST.

Refunds will be issued to your original form of payment within 10 days of receiving and approving your return.