Elm Biosciences

redefining excellence

built by science.
backed by an icon.

Elm is a clinical skincare platform co-created by Martha Stewart and her visionary dermatologist, Dr. Dhaval Bhanusali, alongside an unprecedented advisory board of 350+ leading dermatologists, scientists, and researchers.

Together, they’ve developed a system that brings next-generation science directly to consumers — delivering potent, simplified formulas that rival in-office results.

Terms & Conditions

Welcome to Elm Biosciences. By accessing our website or purchasing our products, you agree to these Terms & Conditions and our Privacy Policy. If you do not agree, do not use our Services.

1. Who We Are
Elm Biosciences, Inc. ("Elm Biosciences", "we", "us", or "our") operates this website and store, offering you a curated shopping experience. Our Services are powered by Shopify.

2. Account Use
You must be the age of majority in your jurisdiction to use our Services. You’re responsible for the accuracy of your account info and for keeping your credentials secure.

3. Product Information
We do our best to accurately display our products, but colors and textures may appear differently depending on your device. We may modify or discontinue products at any time.

4. Orders
Placing an order is an offer to purchase. Orders are only accepted once payment is processed and confirmed. All sales are subject to our Refund Policy. We reserve the right to refuse, cancel, or limit orders at our discretion.

5. Pricing & Payments
Prices are listed in USD and may change without notice. Taxes, shipping, and import duties are not included unless specified. You agree to provide accurate billing information and confirm that you are authorized to use the payment method provided.

6. Shipping & Delivery
Shipping timelines are estimates only. We are not responsible for delays due to carriers or customs. Title and risk pass to you upon transfer to the shipping provider.

7. Intellectual Property
All content, including text, images, product names, and design, is owned by Elm Biosciences or its licensors. You may not use, copy, or distribute any part of our content without written permission.

8. Third-Party Tools & Links
We may offer access to third-party tools and sites. We are not responsible for their performance, accuracy, or policies. Use them at your own risk.

9. Powered by Shopify
While Shopify enables our online store, all purchases are made directly with Elm Biosciences. Shopify is not responsible for our products or your transactions.

10. Privacy
Your information is governed by our Privacy Policy and Shopify’s Privacy Policy. We share data with Shopify and partners as needed to operate our Services.

11. Feedback & Submissions
By submitting feedback or reviews, you grant us the right to use them for any purpose. You confirm that you own the content and it does not infringe on any rights.

12. Errors & Corrections
We reserve the right to correct any errors or update information without notice, including after you place an order.

13. Prohibited Use
You agree not to misuse our Services or use them for illegal purposes. We may suspend or terminate access if Terms are violated.

14. Termination
We may terminate access to our Services at any time. Certain provisions will remain in effect after termination.

15. Disclaimers
Our Services and products are provided “as is” without warranties of any kind. We do not guarantee that access will be uninterrupted or error-free.

16. Limitation of Liability
To the extent allowed by law, Elm Biosciences and Shopify are not liable for any damages resulting from your use of our Services or products.

17. Indemnification
You agree to defend and hold Elm Biosciences, Shopify, and affiliates harmless from any claims or damages resulting from your misuse of the Services or violation of these Terms.

18. Governing Law
These Terms are governed by the laws of New York. You agree to resolve any disputes in courts located in New York, NY.

19. Updates to These Terms
We may update these Terms at any time. Continued use of our Services means you accept any changes.

20. Contact Us
Questions? Reach us at:
Elm Biosciences, Inc.
concierge@elmbiosciences.com
169 Madison Ave, STE 15865
New York, NY 10016
(646) 389-8634

Privacy Policy

Last updated: July 14, 2025

Elm Biosciences (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you access or use our website, make a purchase, or otherwise interact with us (“Services”).

By using the Services, you agree to this Privacy Policy.

1. INFORMATION WE COLLECT

We collect personal information you provide directly, automatically through your device, or from third parties.

This may include:

Contact information: name, email, phone, shipping and billing addresses
Payment details: card information, transaction data, payment confirmation
Account information: login credentials, preferences, settings
Purchase history: products browsed, added to cart, purchased, returned
Device and usage data: browser type, IP address, cookies, time spent, pages visited
Customer support interactions: messages, inquiries, reviews

2. HOW WE COLLECT INFORMATION

We collect your information from:

Direct interactions with you (e.g., orders, account setup, emails)
Automated tracking technologies (e.g., cookies, pixels)
Our service providers (e.g., Shopify, shipping partners, analytics vendors)
Business and marketing partners

3. HOW WE USE YOUR INFORMATION

We use your information to:

Process orders, returns, and transactions
Manage your account and preferences
Personalize your shopping experience
Send transactional and promotional communications
Improve website functionality and Services
Detect fraud and secure our platform
Comply with legal obligations

You can opt out of promotional emails at any time via the unsubscribe link in our emails.

4. HOW WE SHARE YOUR INFORMATION

We may share your information:

With Shopify and other service providers who support our website and logistics
With marketing partners to show you relevant ads based on your activity
With your consent or when you request it (e.g., social media login or shipping tools)
Within our corporate group or during a business transfer
As required by law or to enforce our Terms

Shopify processes your information to help us deliver the Services. You can read Shopify’s full privacy policy here.

5. YOUR RIGHTS & CHOICES

Depending on where you live, you may have rights to:

Access or request a copy of your personal information
Correct or delete inaccurate data
Opt out of targeted advertising or data sharing
Limit or restrict how we use your data

You can submit requests by contacting us using the info below. We may need to verify your identity.

6. SECURITY & DATA RETENTION

We use commercially reasonable measures to protect your personal information, but no system is perfectly secure. We retain your data only as long as needed for business, legal, or operational purposes.

7. CHILDREN’S PRIVACY

Our Services are not intended for children under the age of majority. We do not knowingly collect personal information from anyone under that age.

8. INTERNATIONAL TRANSFERS

We may transfer your data outside your country (including to the U.S.). When we do, we use lawful mechanisms such as Standard Contractual Clauses to safeguard your information.

9. THIRD-PARTY LINKS

Our website may link to third-party sites we don’t control. We are not responsible for the privacy or content practices of those sites. Please review their policies separately.

10. UPDATES TO THIS POLICY

We may update this Privacy Policy to reflect changes in our practices. We will post the updated version here with a revised “Last updated” date.

11. CONTACT US

For questions or to exercise your rights, contact us at:

Elm Biosciences, Inc.
169 Madison Avenue, STE 15865
New York, NY 10016
concierge@elmbiosciences.com
(646) 389-8634

built by science. backed by an icon.

built by science.
backed by an icon.